A refreshingly different drinks supplier

Coronavirus Updates

03/04/20: CLICK AND COLLECT SERVICE NOW AVAILABLE

If you live in striking distance of nectar HQ then we have our new Click and Collect service available. Simply follow the home page link and sign in to access the entire range at Nectar. Order before 2pm for next day collection - safe and hassle free. #heretohelp


03/04/20: MESSAGE FROM BUDWEISER ABOUT THE DISPOSAL OF BEER AND DUTY CLAIMS

If you are a Budweiser customer please read the attached process.

03/04/20: IMPORTANT INFORMATION FROM HMRC - DESTROYING SPOILT BEER

You may find the following information useful in conjunction with your beer brand supplier instructions on the disposal of spoilt beer.

bit.ly/beerspoiled

 

31/03/2020: IMPORTANT MESSAGE FROM MOLSON COORS TO ITS CUSTOMERS 

"This is an important message for outlets from a health and safety point of view and also our ability to provide you with stock when this is all over. If we get to a position where we are able to destroy stock on site it must be witnessed by an approved person.

 Do NOT dispose of the liquid yourself, despite HRMC referencing "designated pub staff"

  • There are significant Health & Safety implications, from non-qualified individuals attempting to undertake this task.
  • Molson Coors (and potentially other brewers) will not be able to provide the free stock in due course, on any product, unless a member of our Dispense Service team has been on site at the outlet to carry out the destruction.

 We will be in touch as soon as we can to arrange this but please bear with us given the scale and complexity of the problem."


30/03/20: SERVICE TO THE OFF TRADE

Following the updated Government guidelines on the sale of goods to the off trade we are now able to supply off trade customers or on trade customers switching to off sales as from Monday 30th March.

If you wish to place an order then please use your on line account or telesales on the usual number 01747 827030.

Please note we are only able to supply those customers outlined above.

We will be providing a door to door delivery service and we will be ensuring the safety of our staff by using single man deliveries. Whilst they off load goods we ask you observe the social distancing rules of keeping at least 2 meters away from them.

We are aiming to turn your orders around as quickly as possible, our customer services team will contact you to advise exact delivery arrangements.

We thank all our customers for working with us in this difficult time, and again, we hope by following all guidelines we can resume normal service in the near future.We will keep you posted on any new developments through our usual channels.

 

25/03/2020: OPERATIONS SUSPENSION

The safety and wellbeing of our customers, colleagues and communities is of paramount importance and, following the announcement on 23rd March delivered by the PM Boris Johnson, we are fully supporting the social distancing measures to slow down the transfer of Coronavirus (Covid-19) in the wider community.

To do this, we have taken the decision that key Nectar staff will be working remotely from home and the office is closed.

By slowing the pace of infections, we hope to play our part in relieving the pressure on the NHS which is working on our behalf to help as many people as possible.

Therefore, our operations which primarily service the on trade, are suspended for 3 weeks from today 25th March 2020.

While our working situation has changed, we are here for you if you need us.

Our sales office staff and field sales team are working remotely so are ready to answer any questions you may have. Other departments that you contact, such as credit control department, are also working remotely should you need to contact them please call 01747 827030.

We will keep you up to date with developments as they occur. These will be posted online and on social media, please follow the links below. On our website Coronavirus update page, you can click the links through to government guidance as well as industry news which you may find helpful.

We hope everyone stays safe and that by taking these measures collectively it will help us all return to what we know soonest; we wish you well in this difficult time.

Nigel Read

Head of Operations


20/03/2020:SERVICE UPDATE

 

19/03/2020: PROCEDURE FOR CLOSE DOWN OF DRAUGHT PRODUCTS

For venues which normally supply draught beer, that had to close, it's vital that the draught lines and dispense kit are cleaned. A guide from Morgenrot. Click here for info.

For closure procedures you may find this document from Asahi useful.

Customers using Heineken Smart dispense products click here

And for Heineken standard dispense click here

16/03/2020: SERVICE UPDATE

Here at Nectar we just wanted to let you know in our own words where we are with the Coronavirus.

Firstly, we feel we are in this together and we have the utmost sympathy for everyone caught up in this situation. The pressure that the current social restrictions have on our joint businesses is huge, and with no specific end date, it's very daunting.

Our top priority must be the safety and well-being of everyone, our family and friends as well as our staff, colleagues and customers. We are following all government advice as its communicated each day to ensure we are taking the right precautions, but we will continue to be here at HQ ready to talk to you about your business; that support is the foundation of Nectar's customer service.

We still have staff taking your calls, processing your orders and making deliveries as scheduled. Whilst we have asked our field sales team to work from home, they are all still accessible so if you have specific concerns or questions then they are there to support you in the same way. Because the situation is fluid and unpredictable, don't forget you can use online ordering which can process your orders no matter the time of day or night.

To date there has been no impact on the supply of goods to us, so you should be able to get what you need without any difficulty. As the situation progresses and we can see issues we will keep you posted. We are talking to our suppliers daily who are also affected by this crisis to ensure we are doing everything we can for you and an uninterrupted service.

So, although these are quite unrecognisable times, in effect we are working on business as usual for those who need us to deliver goods.

We are here to talk to those who are facing difficulties, and we are in daily discussions as a Nectar team to respond to the situation on the ground.

We genuinely hope that this is a short-term crisis and that things can return to normal very soon.

 

Check out the links below to get useful information and all the latest news on Coronavirus: