31/07/20: Destruction of beer - MARSTONS DEADLINE FOR CLAIMS
As of midnight on 31st August 2020 Marstonswill no longer accept any NEW claims. All claims registered before this date will be validated and processed in the normal way. There will be an announcement through the BBPA and website.
16/07/20: IMPORTANT NOTICE FOR THOSE DESTROYING BEER
A letter from Heineken on the disposal of beer and the need to act before the end of July if this affects you whilst there are emergency disposal rules in place.
29/06/20: UPDATE FROM THE BBPA RETURN YOUR BEER PLATFORM
During peak times we are seeing 5,000 people per hour trying to log in at the same time, which is resulting in users experiencing slow load and login times. The site is especially busy between 10am-3pm, so if you are struggling to access your account and log your kegs please try again outside of these times.
New Products & Brewers
We are onboarding new brewers & products regularly. If you are waiting for a brewer to join, please keep an eye on our Participating Brewers page.
Please note: Not all brewers will be joining this platform and may have their own processes in place.
Request For More Information
Last week we updated you on the different statuses for your claim. If your claim has been updated to the "Request For More Info" status, it means the brewers need to check and confirm some information before they can approve your claim. Please be patient, someone from the brewer will contact you to discuss the information required and you will then be able to go in and edit your claim.
Keg Disposal & Water Restrictions
We are aware that some people are being given deadlines from their water suppliers to dispose of the beer even though their claim has not yet been approved or are not allowed to destroy the beer due to sewerage restrictions. If this is affecting you, please contact your supplier/brewer for further guidance.Finally, with regards to credit, claim approval or keg disposal, please contact your brewer or supplier directly. Our technical support team are unable to help with these and can only assist with technical enquiries. Thank you for your patience and continued support
26/06/20: GOVERNMENT GUIDANCE ON THE SAFE RE OPENING OF PUBS
Now that the trade has a date to work towards the full government guidance can be found here outlining the safe practices to adopt https://bit.ly/2VqXpub
If you are looking for information on the return of spoilt beer due to the on trade shut down please click here for more information.
We are collating the necessary paperwork for those brewers who are not in the scheme and they will be available to download shortly.
The full press release about the Returnyourbeer website can be read here.
05/06/2020: THATCHERS PLEDGE LAUNCH
Thatchers have launched a great initiative to help bars get up and running when they are allowed to resume business. They are working with us to send out a free 50 litre keg of Thatchers cider to free trade customers as close as possible to the date the government announces that pubs and bars can reopen and they are also supporting this with free POS, sales support and cellar advice.
Read their pledge here for the full details of this great offer.
28/05/20: HARTRIDGES RESTART GUIDENCE FOR POSTMIX
If you have Hartridges post mix on site please read the attached instructions to make sure the product is at it's best when we re open to the public.
21/05/20: BUDWEISER UPDATE FOR THE ON TRADE WITH BEER
We are aware that on Friday, 27 March, HMRC announced a relaxation to the rules on cellar destruction with 'immediate effect'. Whilst we support the principle of this measure our message to outlets and depots is: please do NOT dispose of the liquid yourself until advised further.
This is crucially important for several reasons:
1.Health & Safety
2.Protecting the Environment
3.Ensuring the replenishment of unopened keg stock, as we have committed, we will do for you.
The disposal of beer is a complex process and we are working on a solution to safeguard all of the above, both within our business and with the advice of our partners, including close liaison with the British Beer & Pub Association (BBPA). This includes engaging with and receiving further details on the practicalities of this procedure from HMRC. Our absolute priority is the safety of you and your bar staff. There are significant Health & Safety implications from non-qualified individuals attempting to undertake this task.
We will provide detailed guidance on what to do next as soon as we can and will continue to stay in touch with you on all relevant matters as the situation develops. All solutions we suggest will be geared towards helping you prepare in the best possible way for the reopening of the On-Trade when the time comes.
Any small pack product (packaged beer) will have a longer shelf life and as such we will not be offering sale or return on this stock. This can be continued to be sold for at home consumption should you wish, or alternatively this can be stored until a future point at which your outlet is able to resume normal trading.
We hope you and your families continue to stay healthy. In the meantime, please feel free to get in touch with your account manager if you have any questions or concerns
04/05/2020:BUDWEISER SUPPORT FOR THE TRADE
Please click here for details of the support Budweiser are offering to the trade. They are also working on tools and information that they will be passing through to the on trade as we come out of the current social distancing restrictions and we will communicate these to you as it happens. Please watch this space!
01/05/2020: BRITVIC SUPPORT DURING CORONA VIRUS
Follow the link for the latest support package from Britvic, including free staff training as well as advice and key information.
29/04/2020: HOME DELIVERY EXTENDED
Good news! We've extended our home delivery service over the following areas, so check your postcode here and see if we deliver to you! https://bit.ly/2JKpQWh
Radstock, Shepton Mallet, Wells, Glastonbury, Castle Cary, Wincanton, Bruton, Frome, Westbury, Trowbridge, Bradford on Avon to name but a few!
28/04/2020: CAMPARI SHAKEN NOT BROKEN
To help support our UK hospitality colleagues, @camparigroupuk have launched the Shaken Not Broken Fund with a starting donation of £100,000.
This is powered by @wearetipjar and administered by @drinks_trust. The new fund will support those most in-need across the hospitality industry focusing on three main areas; financial aid, well being support and educational grants. It is a nation-wide community initiative focusing on city centres and surrounding areas, for instance London's surrounding areas being the Home Counties.
17/04/20: HOME DELIVERY NOW AVAILABLE IN BATH AND BRISTOL
We are excited to say that we are now able to make home deliveries in Bath and Bristol to make our fantastic range available to all in this time of difficulty. We aim to provide a safe and hassle free service delivering within 2-5 working days. Simply check to see if we cover your postcode and start shopping! Cheers to that! https://bit.ly/2JKpQW
14/04/20: SUPER SPEEDY CLICK AND COLLECT
The warehouse can take orders before 11am for same day collection - get your orders in!
03/04/20: CLICK AND COLLECT SERVICE NOW AVAILABLE
If you live in striking distance of nectar HQ then we have our new Click and Collect service available. Simply follow the home page link and sign in to access the entire range at Nectar. Order before 2pm for next day collection - safe and hassle free. #heretohelp
03/04/20: MESSAGE FROM BREWERS ABOUT THE DISPOSAL OF BEER AND DUTY CLAIMS
If you are a Carlsberg customer please read the attached letter.
If you are a Budweiser customer please read the attached process.
If you are an Asahi customer please read the attached letter.
03/04/20: IMPORTANT INFORMATION FROM HMRC - DESTROYING SPOILT BEER
You may find the following information useful in conjunction with your beer brand supplier instructions on the disposal of spoilt beer.
31/03/2020: IMPORTANT MESSAGE FROM MOLSON COORS TO ITS CUSTOMERS
"This is an important message for outlets from a health and safety point of view and also our ability to provide you with stock when this is all over. If we get to a position where we are able to destroy stock on site it must be witnessed by an approved person.
Do NOT dispose of the liquid yourself, despite HRMC referencing "designated pub staff"
Following the updated Government guidelines on the sale of goods to the off trade we are now able to supply off trade customers or on trade customers switching to off sales as from Monday 30th March.
If you wish to place an order then please use your on line account or telesales on the usual number 01747 827030.
Please note we are only able to supply those customers outlined above.
We will be providing a door to door delivery service and we will be ensuring the safety of our staff by using single man deliveries. Whilst they off load goods we ask you observe the social distancing rules of keeping at least 2 meters away from them.
We are aiming to turn your orders around as quickly as possible, our customer services team will contact you to advise exact delivery arrangements.
We thank all our customers for working with us in this difficult time, and again, we hope by following all guidelines we can resume normal service in the near future.We will keep you posted on any new developments through our usual channels.
25/03/2020: OPERATIONS SUSPENSION
The safety and wellbeing of our customers, colleagues and communities is of paramount importance and, following the announcement on 23rd March delivered by the PM Boris Johnson, we are fully supporting the social distancing measures to slow down the transfer of Coronavirus (Covid-19) in the wider community.
To do this, we have taken the decision that key Nectar staff will be working remotely from home and the office is closed.
By slowing the pace of infections, we hope to play our part in relieving the pressure on the NHS which is working on our behalf to help as many people as possible.
Therefore, our operations which primarily service the on trade, are suspended for 3 weeks from today 25th March 2020.
While our working situation has changed, we are here for you if you need us.
Our sales office staff and field sales team are working remotely so are ready to answer any questions you may have. Other departments that you contact, such as credit control department, are also working remotely should you need to contact them please call 01747 827030.
We will keep you up to date with developments as they occur. These will be posted online and on social media, please follow the links below. On our website Coronavirus update page, you can click the links through to government guidance as well as industry news which you may find helpful.
We hope everyone stays safe and that by taking these measures collectively it will help us all return to what we know soonest; we wish you well in this difficult time.
Head of Operations
19/03/2020: PROCEDURE FOR CLOSE DOWN OF DRAUGHT PRODUCTS
For venues which normally supply draught beer, that had to close, it's vital that the draught lines and dispense kit are cleaned. A guide from Morgenrot. Click here for info.
For closure procedures you may find this document from Asahi useful.
Customers using Heineken Smart dispense products click here
And for Heineken standard dispense click here
16/03/2020: SERVICE UPDATE
Here at Nectar we just wanted to let you know in our own words where we are with the Coronavirus.
Firstly, we feel we are in this together and we have the utmost sympathy for everyone caught up in this situation. The pressure that the current social restrictions have on our joint businesses is huge, and with no specific end date, it's very daunting.
Our top priority must be the safety and well-being of everyone, our family and friends as well as our staff, colleagues and customers. We are following all government advice as its communicated each day to ensure we are taking the right precautions, but we will continue to be here at HQ ready to talk to you about your business; that support is the foundation of Nectar's customer service.
We still have staff taking your calls, processing your orders and making deliveries as scheduled. Whilst we have asked our field sales team to work from home, they are all still accessible so if you have specific concerns or questions then they are there to support you in the same way. Because the situation is fluid and unpredictable, don't forget you can use online ordering which can process your orders no matter the time of day or night.
To date there has been no impact on the supply of goods to us, so you should be able to get what you need without any difficulty. As the situation progresses and we can see issues we will keep you posted. We are talking to our suppliers daily who are also affected by this crisis to ensure we are doing everything we can for you and an uninterrupted service.
So, although these are quite unrecognisable times, in effect we are working on business as usual for those who need us to deliver goods.
We are here to talk to those who are facing difficulties, and we are in daily discussions as a Nectar team to respond to the situation on the ground.
We genuinely hope that this is a short-term crisis and that things can return to normal very soon.
Check out the links below to get useful information and all the latest news on Coronavirus: