A refreshingly different drinks supplier

At Nectar we are never in doubt that one of the reasons we can deliver our renowned levels of customer service is the talent and hard work from our team.

That team started over 30 years ago and there are still some of the original crew at Nectar today! From day one Nectar has had a clear vision. We have to provide the very best service we can to the drinks trade, from the range of products on offer to the delivery service we provide. We have to have different products, new and exciting, and the service levels have to be groundbreaking and each team member plays their part in delivering that vision.

Nectar are committed to providing excellent working conditions and welcome new staff into a friendly, hard working environment; excellence takes commitment (oh, but we do like to have a bit of fun along the way!).

If you think you might have what it takes to join this team, and are interested in any positions shown, please email apply@nectar.net

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Customer Services
Customer Services Executive
 

Customer Services Executive

We are looking for a Customer Service Executive to join our team at Nectar. As the Customer Service Executive, you will be responsible for answering customer calls in a timely and efficient manner, minimising the number of abandoned calls where possible. Processing orders inline with company procedure. As well as delivering excellent customer services to Nectar's internal and external customers at all times.

Key accountabilities:

The Customer Service Executive is responsible for the following key outputs and accountabilities.

Inbound Call Handling

  • Answer customer calls in a timely and effective manner, maintaining a polite and professional manner at all times, ensuring a high standard of call handling for both inbound and outbound calls
  • Orders are completed to schedule and all orders gathered accurately and on time
  • Take ownership of enquiries and effectively handle any customer issues to ensure there is a suitable resolution for the customer, feeding back within the business to the appropriate teams
  • Handle all consumer complaints with the aim of enhancing Nectar's reputation by delivering a world class response / solution
  • Ensure the positive customer experience is monitored through introduction and customer care calls
  • Make customers aware of the online ordering facility as appropriate and advise them on how to set this up

Order Processing

  • Process inbound, e-mail, web and staff orders in line with procedures, raising any opportunities for online ordering
  • Ensure all special / pre-orders are routed for delivery as soon as they are available in the warehouse
  • Process daily stock shortages, deallocating them on orders and ensuring customers are notified prior to expected delivery day

Outbound Call Handling and BDM support

  • Effectively set and handle call logs to ensure customers are prompted for processing orders if not already received.
  • Strong Sales Support to be executed to the field sales team with regular updates on how accounts are performing and help to support and resolve BDM queries.
  • Develop and own the account retention and lost accounts process, ensuring we have early warning of customers intending to leave and taking action to retain. For any lost accounts, ensure we understand the root cause and report to BDMs as appropriate.
  • Various system reporting at BDM requests.
  • Be a key member of the go-to team for BDM support offering diverse skills to help in situations outside of the normal order taking and take ownership and responsibility when necessary to help BDMs on a daily basis.

Upselling

  • Process orders and enquiries effectively, utilising internal systems and offers to assist in upselling and maximising sales within a telephone call
  • Offer alternative items where we cannot meet the needs of the customer
  • Achieve additional sales with existing customers by selling in new products and categories in conjunction with available offers - targeted with results expected.
  • Continually develop product knowledge using the information available on the website, brochures, mailshots and other available sources

Other

  • Maintain regular contact with BDMs to ensure the communication of any information gained from customers
  • Maintain a clean and tidy work environment for the benefit of you and your colleagues i.e. desk, office and communal areas
  • Maintain reception area and ensure all visitors are greeted to Nectar standards

Experience required & key attributes of the successful person

  • Experience using a database
  • Strong communication skills both internally and externally
  • First rate Customer Services skills
  • Excellent attention to detail and data entry skills
  • Competent use of Microsoft office packages including Outlook, Word and Excel
  • GCSE grade 4 or above in English and Maths (or equivalent)
  • Level 2 in Customer Services, desirable
  • Must have own motorised transport due to rural location
  • The ability to problem solve and think outside the box.

On offer is a competitive basic salary plus generous benefits package.

  • Competitive salary
  • Annual bonus
  • Staff Discount
  • Life Assurance
  • 28 days' holiday inclusive of bank holidays

If you're interested and would like to apply please click here.

 


 




Warehouse
Warehouse Operative
 

Nectar Imports (part of Asahi UK) are the South's leading drinks distributor to the on trade. From well-known brand names to the utterly quirky, whether you want the very latest in craft beers, or the trendiest gin in town we stock it all. Backed up by the best industry service standards you will find, Nectar really do deliver more and have an enviable reputation.

As part of the global Asahi group, we are delighted to be able to offer an exceptional portfolio of premium beer, ale and cider brands including, Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller's London Pride and Cornish Orchards.

Not only do we have these fantastic brands to work with, but we are proud to be part of the Asahi Legacy 2030. That legacy will not only be in the joy we have created with our drinks, but also the people we have worked with. The consumers who drink our beers. The farmers. And even the planet itself. Only a positive impact on all those combined can make a legacy we can be proud of.

Job Description

We are looking to recruit a Warehouse Operative. As a warehouse operative, you be responsible for ensuring the accurate and timely dispatch of orders to our growing customer base across a range of Warehouse functions. As a member of the warehouse team you will be working towards the daily deadlines and ensure the time deadlines are met to the highest standards.

Key Responsibilities:

  • The loading and unloading of large pack product
  • Ensure the safe loading of kegs, casks, packaged beer, wines and other products into our Fuller's vehicles to be delivered across our estate
  • Ensure time deadlines within the busy Warehouse environment are met, working closely with the Warehouse Team Leader to control the workflow and organisation of the team
  • Ensure accuracy and compliance of all paperwork within the Warehouse team
  • Minimising day to day loading issues and ensuring that they are resolved quickly and to a high standard
  • Actively promoting and engaging with new ways of working and Warehouse processes
  • Maintenance of company property, such as the company vehicles, forklift trucks and PPE
  • Ensure accountability for stock losses within the busy Warehouse environment
  • Ensure the operational environment is maintained in relation to hygiene and cleanliness
  • This list is not exhaustive and duties may change from time to time.

We would love to hear from you if you have:

  • Hands-on and proactive with a positive "can do attitude"
  • Self-motivated with a flexible approach to workload
  • Disciplined approach to work including the ability to work under pressure
  • Keen eye for Health & Safety, reporting all relevant incidents and potential issues that occur.
  • Excellent day-to-day time management, both personally and for your daily Warehouse schedule
  • Strong administration skills and an accuracy of paperwork compliance
  • Keen to promote new ways of working and actively support innovation within the Warehouse
  • Confidently meets deadlines and seeks to go above and beyond with their positive attitude
  • Good level of verbal and written English
  • Appreciation for nature of the work, with heavy lifting and forklift truck use a key activity of day-to-day work
  • Ideally previous Warehouse, Logistics, Supply Chain or Manufacturing experience
  • Ideally a forlkift licence but we will provide the training if you do not.

What You Get?

  • Competitive basis salary
  • Site based bonus
  • Life Assurance
  • Pension
  • Product Allowance
  • 25 days holiday
  • You get to work for a brewery!

Further Details

  • Full-time - 42.5 hours a week
  • Evening shift 2pm-11pm

Location

  • Nectar Imports head office - 35 mins from Salisbury, 20 mins from Warminster, 45 mins from Yeovil   

To apply for the following role, please do so by clicking on the following link:

Sales and Administration
No Vacancies at the Moment
 



Drivers
HGV Class 2 and 7.5 tonne Driver and Mates
 

Berwick St Leonard, Salisbury SP3 5SN, UK

Full-time

Company Description

Nectar Imports (part of Asahi UK) are the South's leading drinks distributor to the on trade. From well-known brand names to the utterly quirky, whether you want the very latest in craft beers, or the trendiest gin in town we stock it all. Backed up by the best industry service standards you will find, Nectar really do deliver more and have an enviable reputation.

As part of the global Asahi group, we are delighted to be able to offer an exceptional portfolio of premium beer, ale and cider brands including, Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller's London Pride and Cornish Orchards.

Not only do we have these fantastic brands to work with, but we are proud to be part of the Asahi Legacy 2030. That legacy will not only be in the joy we have created with our drinks, but also the people we have worked with. The consumers who drink our beers. The farmers. And even the planet itself. Only a positive impact on all those combined can make a legacy we can be proud of.

Job Description

We are looking to recruit a new  HGV Class 2 and 7.5 tonne driver to help deliver their wide  range of premium drink products to customers. As a driver it will be your responsibility to help deliver the wide range of brands and be at the front line in dealing directly with our customers. 

Your Key Responsibilities will be: 

  • First and foremost to deliver products to customers
  • To work safely with your fellow drivers, draymen and warehouse, unloading all Fuller's supplied products.
  • Be aware of the next day's journey and follow the sequenced route.  
  • Check the vehicle in accordance with the driver's daily check sheet and take action as required before departure.  
  • Check load security and that all necessary equipment, paperwork, fuel card and customer keys are on board prior to leaving he depot for the day's journey.
  • Unload goods at the customer's premises safely, efficiently and always in a considerate and polite fashion taking into account that care and attention for the general public must be considered at all times.
  • Adhere to transport legislation and take work time and driving breaks in accordance with the rules in place.
  • Assist with keeping the delivery fleet clean and in good working order at all times.
  • Assist with warehouse duties as required.

We would love to hear from you if you have:

  • A Class 2 HGV 2 or 7.5 tonne licence and up to date CPC 
  • A passion for delivering great customer service is a pre-requisite
  • A track record of working safely and supporting other team members 
  • A good attention to detail, ensuring accurate paperwork is completed.
  • You will be happy to undertake manual handling as part of the role and a strong team player

The Hard Truth

The role is hard work! It is a physically demanding role with multidrops but there are some great benefits:

Benefits - what you get:

  • First rate training to ensure you have all the tools and support to deliver! 
  • A competitive salary - with the opportunity to work overtime
  • Bonus potential
  • 25 days holiday
  • Product allowance 
  • Pension
  • Life assurance
  • You get to work with a great team in working for a world class super premium beer company!

Further details:

  • 45 hours a week Monday - Friday 
  • Full time perm position

Location:

  • Nectar Imports head office - 35 mins from Salisbury, 20 mins from Warminster, 45 mins from Yeovil

 To apply for the following role, please do so by clicking here.


Call the sales office on 01747 827030 or email ten/ratcen//selas

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