A refreshingly different drinks supplier

At Nectar we are never in doubt that one of the reasons we deliver our renowned level of customer service is the talent, and hard work of our team.

That team started over 30 years ago and there are still some of the original crew at Nectar today! From day one Nectar has had a clear vision. We have to provide the very best service we can to the drinks trade, from the range of products on offer to the delivery service we provide. We have to have different products, new and exciting, and the service levels have to be groundbreaking and each team member plays their part in delivering that vision.

As part of the global Asahi group, we are delighted to be able to offer an exceptional portfolio of premium beer, ale and cider brands including, Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller's London Pride and Cornish Orchards.

Nectar are committed to providing excellent working conditions and welcome new staff into a friendly, hard working environment; excellence takes commitment (oh, but we do like to have a bit of fun along the way!).

If you think you might have what it takes to join this team, and are interested in any positions shown, please email apply@nectar.net

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Sales, Finance and Marketing
Currently no vancancies
 

Nectar Imports are a part of Asahi UK and are the South's leading drinks distributor. From well known brand names to the utterly quirky, whether you want the very latest in craft beers, or the trendiest gin in town we stock it all. Backed up by the best industry service standards you'll find, Nectar really are a refreshingly different drinks supplier.

Asahi UK (AUK), part of Asahi Europe & International Ltd, aims to enrich consumer experiences through innovation, high-quality service and an exceptional portfolio of premium beer, ale and cider brands including, Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller's London Pride and Cornish Orchards. Our aim is to be the leading super premium beer business in the UK, through a brand mix that creates a compelling proposition. At AUK we operate as an end to end business unit responsible for sales, marketing, customer operations, production, supply chain and wholesale operations in the UK & Ireland.




Transport
Transport Supervisor, Driver's Mate & HGV Driver
 

 Transport Supervisor - Job Description

The Nectar site at Hindon has as much as 30 vehicles departing from the site every day servicing our customers. This role is crucial in the planning and execution of deliveries to said customers.

The Transport Supervisor is responsible leading, coaching and developing the driver team at Nectar Imports, ensuring exceptional levels of compliance, related to running an own fleet transport operation.

This role will ensure the delivery and fulfilment of relevant team targets and KPI's and deliver high levels of service to customers in relation to outlet deliveries of Beer, Wine, Spirits and Soft Drinks, whilst closely managing costs and promoting Health and Safety excellence.

Key Responsibilities:

Health & Safety

  • Ensure exceptional levels of Health & Safety through correct training via internal and external risk assessments

Operations

  • Deliver KPI targets on performance and efficiency, OTIF, fuel, and staff,
  • Ensure that Drivers and Dray are giving a premium service to all our customers, resolving shortfalls quickly, limiting any negativity or grievances.
  • Collaborating with Fleet Coordinator to ensure we have the capacity to deliver allocated orders on time and in full.
  • Focus on cost to serve, working with the planning team to optimise our daily routes, ensuring that we are not incurring unnecessary costs.

People Management

  • Recruit, train and onboard all new staff members, working closely with Lead Drivers to keep training material up to date and relevant
  • Complete Driver debriefs daily to ensure continuous improvement and register and resolve any health and safety issues and engage with any relevant stakeholders to support delivery.  
  • Develop and manage the capability of the team, ensuring it can meet the future demands of the business and supporting personal development.

Budget

  • Support the Transport and Warehouse Manager to deliver against budget relating to all variable and fixed costs up to and including £2.5million

 

    We would love to hear from you if you have?

  • Strong Experience in Transport Management at site level.
  • Proven track record of delivering operational improvements and efficiencies in the beer or similar FMCG business.
  • Strong and proven Leadership capability plus experience of developing both individual and team capabilities
  • Strong Health and safety experience both in compliance and team engagement
  • Strong communication skills; inspiring teams to embrace challenges & own the performance
  • Track record of delivering and exceeding KPI targets.
  • Transport Managers CPC Qualification or educated to degree level

What You Get?

  • Competitive basis salary
  • Bonus
  • Medical cash plan 
  • Life Assurance
  • Pension
  • Significant product discount
  • 25 days holiday
  • You get to for a drinks company 

Further Details

  • Full-time - 37.5 hours a week

Location

  • Nectar Imports head office - Hindon -
    • 35 mins from Salisbury
    • 20 mins from Warminster
    • 45 mins from Yeovil  
 

To apply for the role, please click on the followinglink

 



HGV Driver - Job Description

Nectar Imports (part of Asahi UK) are the South's leading drinks distributor to the pub and hospitality sector.
We are looking to recruit drivers (both HGV Driver - class 2 and 7.5 tonne drivers) to help deliver their wide  range of premium drink products to customers.

Who are We? 

From well-known brand names to the utterly quirky, whether you want the very latest in craft beers, or the trendiest gin in town we stock it all. Backed up by the best industry service standards you will find, Nectar really do deliver more and have an enviable reputation.

As part of the global Asahi group, we are delighted to be able to offer an exceptional portfolio of premium beer, ale and cider brands including, Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller's London Pride and Cornish Orchards.

Benefits - what you get:

 

  • First rate training to ensure you have all the tools and support to deliver! 
  • A competitive salary:
    • Class 2 driver - £30,560
    • 7.5 tonne driver - £29,010
  • Bonus potential
  • 25 days holiday
  • Product allowance 
  • Pension
  • Life assurance
  • Additional hourly rate for overtime 
  • You get to work with a great team in working for a world class super premium beer company!

Further details:

  • Full time perm position
  • Monday - Friday 

Location:

  • Nectar Imports head office is based at Hindon
    • 35 mins from Salisbury,
    • 20 mins from Warminster,
    • 45 mins from Yeovil  

As a driver it will be your responsibility to help deliver the wide range of brands and be at the front line in dealing directly with our customers. 

Your Key Responsibilities will be: 

  • First and foremost to deliver products to customers
  • To work safely with your fellow drivers, draymen and warehouse, unloading all Fuller's supplied products.
  • Be aware of the next day's journey and follow the sequenced route.  
  • Check the vehicle in accordance with the driver's daily check sheet and take action as required before departure.  
  • Check load security and that all necessary equipment, paperwork, fuel card and customer keys are on board prior to leaving he depot for the day's journey.
  • Unload goods at the customer's premises safely, efficiently and always in a considerate and polite fashion taking into account that care and attention for the general public must be considered at all times.
  • Adhere to transport legislation and take work time and driving breaks in accordance with the rules in place.
  • Assist with keeping the delivery fleet clean and in good working order at all times.
  • Assist with warehouse duties as required.

We would love to hear from you if you have:

  • A Class 2 HGV 2 or 7.5 tonne licence and up to date CPC 
  • A passion for delivering great customer service is a pre-requisite
  • A track record of working safely and supporting other team members 
  • A good attention to detail, ensuring accurate paperwork is completed.
  • You will be happy to undertake manual handling as part of the role and a strong team player

The Hard Truth

The role is hard work! It is a physically demanding role with multidrops but there are some great benefits. 

Apply here

 

 

 


 

Driver's Mate

What you get:

 

  • First rate training to ensure you have all the tools and support to deliver!
  • A competitive salary: £22,755
  • 25 days holiday
  • Product allowance
  • Pension
  • Life assurance
  • Medical cash plan
  • Additional hourly rate for overtime
  • You get to work with a great team in working for a world class super premium beer company!

 

Further details:

 

Full time perm position

Monday - Friday

45 hours a week

Location: Nectar Imports head office - Hindon - 35 mins from Salisbury, 20 mins from Warminster, 45 mins from Yeovil

As a drivers mate it will be your responsibility to help deliver the wide range of brands and be at the front line in dealing directly with our customers.

 

Your Key Responsibilities will be:

 

  • First and foremost to deliver products to customers
  • To work safely with your fellow drivers, draymen and warehouse, unloading all Nectar's supplied products.
  • Check the vehicle in accordance with the driver's daily check sheet and take action as required before departure.
  • Check load security and that all necessary equipment, paperwork, fuel card and customer keys are on board prior to leaving he depot for the day's journey.
  • Unload goods at the customer's premises safely, efficiently and always in a considerate and polite fashion taking into account that care and attention for the general public must be considered at all times.
  • Assist with keeping the delivery fleet clean and in good working order at all times.
  • Assist with warehouse duties as required.

 


We would love to hear from you if you have:

 

  • A passion for delivering great customer service is a pre-requisite
  • A track record of working safely and supporting other team members
  • A good attention to detail, ensuring accurate paperwork is completed.
  • You will be happy to undertake manual handling as part of the role and a strong team player

 

 

The role is hard work! It is a physically demanding role with multidrops but there are some great benefits.

Please click on the following link to apply for the role

 

 


 

 


Warehouse
Warehouse Team Leader
 

Asahi are looking to recruit 2xWarehouse Team Leaders for the Mid shift and Night shift,to lead, manage and coach a team of warehouse operatives toensure we hit our objectives anddeliver to our customers on time and in full.

The Warehouse Team Leader is responsible for the warehouse functions at Hindon, ensuring all services within the function are delivered within agreed KPIs (e.g., OTIF, SLA's, budgets etc), as well asimplementing strategic improvements to deliver efficiencies and improved performance across the site.

This role will be responsible for ensuring the warehouse team are operating compliantly and promoting Health and Safety excellence and will be responsible for the warehouse function in the absence of the warehouse and transport manager.

What You Get?

  • Competitive basis salary
    • Shift allowance
  • Site based bonus
  • Life Assurance
  • Pension
  • Product discount
  • 25 days holiday
  • You get to for a drinks company!

Key Responsibilities:

  • Lead and control all warehouse functions at Hindon promoting a safe and efficient working environment whilst achieving key KPIs (e.g., OTIF, SLAs, budgets etc)
  • Work closely with the other warehouse team leaders on site to ensure the smooth running of the end-to-end process within the warehouse operation.
  • Manage, coach, and develop the team to ensure that the team has the correct skill mix to deliver improvements, carry out daily tasks and cover absences.
  • Review the current processes and identify areas to drive improved efficiencies and levels of customer service by implementing warehouse best practice
  • Support the Warehouse and Transport Manager in decision around Budget, both Opex and Capex
  • Collaborate with key internal and external business partners to resolve key issues and to find pro-active solutions to potential obstacles.
  • Working with the wider business in various project groups to drive growth, efficiencies, and savings.
  • To be fully accountable for the warehouse function in the absence of the transport and warehouse manager and to be a future successor of this role.

Warehouse

  • Working with the other Warehouse Team Leaders to ensure the Warehouse as a whole is fully compliant in all aspects, including legislation, health and safety, contractual obligations, customer SLAs, financial requirements, stock holding levels etc

Health & Safety

  • Be responsible for the health and safety of the warehouse team and site in the absence of the transport and warehouse manager.

We would love to hear from you if you have:

  • Strong Experience in Warehousing Management at site level.
  • Proven track record of delivering operational improvements and efficiencies and sharing these across shift patterns in the beer or similar FMCG business.
  • Proven leadership and team management experience in order to deliver team KPIs and objectives
  • Strong Health and safety experience both in compliance and team engagement
  • Strong business acumen, understanding priorities and functional requirements.
  • Experience of delivering strategic project work and planning including logistics optimisation, and digital innovation experience - desirable.
  • Strong communication skills; inspiring teams to embrace challenges & own the performance
  • Experience of budget ownership and delivering against said budget
  • Relevant warehouse management qualification or experience

Further Details

  • Full-time - 42.5hours a week:
    • Night shift: 9pm-6am
    • Mid Shift: 1pm-10pm (Ealry finish on a friday)

Location

  • Nectar Imports
  • Nectar Imports head office - 35 mins from Salisbury, 20 mins from Warminster, 45 mins from Yeovi
To apply click here.

 

 


Customer Services
Customer Services Executive x4
 

Nectar Imports are a part of Asahi UK and are the South's leading drinks distributor. From well known brand names to the utterly quirky, whether you want the very best super premium beers, or the trendiest gin in town we stock it all. Backed up by the best industry service standards you'll find, Nectar really do deliver more.

Asahi UK (AUK), part of Asahi Europe & International Ltd, aims to enrich consumer experiences through innovation, high-quality service and an exceptional portfolio of premium beer, ale and cider brands including, Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller's London Pride and Cornish Orchards. Our aim is to be the leading super premium beer business in the UK, through a brand mix that creates a compelling proposition. At AUK we operate as an end to end business unit responsible for sales, marketing, customer operations, production, supply chain and wholesale operations in the UK & Ireland. For further information, visit www.asahibeer.co.uk

The Customer Service Executive

Key outputs and accountabilities

Inbound Call Handling

  • Answer customer calls in a timely and effective manner, always maintaining a polite and professional manner, ensuring a high standard of call handling for both inbound and outbound calls
  • Orders are completed to schedule and all orders gathered accurately and on time
  • Take ownership of enquiries and effectively handle any customer issues to ensure there is a suitable resolution for the customer, feeding back within the business to the appropriate teams
  • Handle all consumer complaints with the aim of enhancing Nectar's reputation by delivering a world class response / solution
  • Ensure the positive customer experience is monitored through introduction and customer care calls
  • Make customers aware of the online ordering facility as appropriate and advise them on how to set this up

Order Processing

  • Process inbound, e-mail, web and staff orders in line with procedures, raising any opportunities for online ordering
  • Ensure all special / pre-orders are routed for delivery as soon as they are available in the warehouse
  • Process daily stock shortages, deallocating them on orders and ensuring customers are notified prior to expected delivery day

Outbound Call Handling and BDM support

  • Effectively set and handle call logs to ensure customers are prompted for processing orders if not already received.
  • Strong Sales Support to be executed to the field sales team with regular updates on how accounts are performing and help to support and resolve BDM queries.
  • Develop and own the account retention and lost accounts process, ensuring we have early warning of customers intending to leave and taking action to retain. For any lost accounts, ensure we understand the root cause and report to BDMs as appropriate.
  • Various system reporting at BDM requests.
  • Be a key member of the go-to team for BDM support offering diverse skills to help in situations outside of the normal order taking and take ownership and responsibility when necessary to help BDMs on a daily basis.

Upselling

  • Process orders and enquiries effectively, utilising internal systems and offers to assist in upselling and maximising sales within a telephone call
  • Offer alternative items where we cannot meet the needs of the customer
  • Achieve additional sales with existing customers by selling in new products and categories in conjunction with available offers - targeted with results expected.
  • Continually develop product knowledge using the information available on the website, brochures, mailshots and other available sources

Other

  • Maintain regular contact with BDMs to ensure the communication of any information gained from customers
  • Maintain a clean and tidy work environment for the benefit of you and your colleagues i.e. desk, office and communal areas
  • Maintain reception area and ensure all visitors are greeted to Nectar standards

Experience required & key attributes of the successful person

  • Experience using a database
  • Strong communication skills both internally and externally
  • First rate Customer Services skills
  • Excellent attention to detail and data entry skills
  • Competent use of Microsoft office packages including Outlook, Word and Excel
  • GCSE grade 4 or above in English and Maths (or equivalent)
  • Level 2 in Customer Services, desirable
  • Must have own motorised transport due to rural location
  • The ability to problem solve and think outside the box.

On offer is a competitive basic salary plus generous benefits package.

  • Competitive salary
  • Annual bonus
  • Staff Discount
  • Life Assurance
  • 28 days' holiday inclusive of bank holidays

Job Types: Full-time, FTC 

If you are interested in this vacancy please click here

 

Customer Service Executive - Permanent

We are looking for a Customer Service Executive to join our Nectar Wholesale Team. As the Customer Service Executive, you will be responsible for answering customer calls in a timely and efficient manner, minimising the number of abandoned calls where possible. Processing orders inline with company procedure. As well as delivering excellent customer services to Nectar's internal and external customers at all times.

**This role is based in our Nectar site in Hindon, Wiltshire (SP3 5GN) You must be able to travel to site and be able to work on-site 5 days a week**

Job Description

The Customer Service Executive is responsible for the following key outputs and accountabilities.

·Answer customer calls in a timely and effective manner, maintaining a polite and professional manner at all times, ensuring a high standard of call handling for both inbound and outbound calls

·Orders are completed to schedule and all orders gathered accurately and on time

·Take ownership of enquiries and effectively handle any customer issues to ensure there is a suitable resolution for the customer, feeding back within the business to the appropriate teams

·Handle all consumer complaints with the aim of enhancing Nectar's reputation by delivering a world class response / solution

·Process inbound, e-mail, web and staff orders in line with procedures, raising any opportunities for online ordering

·Process daily stock shortages, deallocating them on orders and ensuring customers are notified prior to expected delivery day

·Effectively set and handle call logs to ensure customers are prompted for processing orders if not already received.

·Be a key member of the go-to team for BDM support offering diverse skills to help in situations outside of the normal order taking and take ownership and responsibility when necessary to help BDMs on a daily basis.

·Offer alternative items where we cannot meet the needs of the customer

Qualifications

Experience required & key attributes of the successful person

·Experience using a database

·Strong communication skills both internally and externally

·First rate Customer Services skills

·Excellent attention to detail and data entry skills

·Competent use of Microsoft office packages including Outlook, Word and Excel

·GCSE grade 4 or above in English and Maths (or equivalent)

·Level 2 in Customer Services, desirable

·Must have own motorised transport due to rural location

·The ability to problem solve and think outside the box.

Additional Information

On offer is a competitive basic salary plus generous benefits package.

•Competitive salary

•Annual bonus

•Staff Discount

•Life Assurance

•28 days' holiday inclusive of bank holidays

To apply click here.

 


Call the sales office on 01747 827030 or email ten/ratcen//selas

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