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Driver's Mate

What you get:

• First-rate training to ensure you have all the tools and support to deliver!
• A competitive salary: £22,755
• 25 days holiday
• Product allowance
• Pension
• Life assurance
• Medical cash plan
• Additional hourly rate for overtime
• You get to work with a great team in working for a world-class super-premium beer company!

Further details:

Full-time perm position

Monday - Friday

45 hours a week

Location: Nectar Imports head office - Hindon - 35 mins from Salisbury, 20 mins from Warminster, 45 mins from Yeovil

As a drivers mate it will be your responsibility to help deliver the wide range of brands and be at the front line in dealing directly with our customers.

Your Key Responsibilities will be:

• First and foremost to deliver products to customers
• To work safely with your fellow drivers, draymen and warehouse, unloading all Nectar's supplied products.
• Check the vehicle in accordance with the driver's daily check sheet and take action as required before departure.
• Check load security and that all necessary equipment, paperwork, fuel card and customer keys are on board prior to leaving he depot for the day's journey.
• Unload goods at the customer's premises safely, efficiently and always in a considerate and polite fashion taking into account that care and attention for the general public must be considered at all times.
• Assist with keeping the delivery fleet clean and in good working order at all times.
• Assist with warehouse duties as required.

We would love to hear from you if you have:

• A passion for delivering great customer service is a pre-requisite
• A track record of working safely and supporting other team members
• A good attention to detail, ensuring accurate paperwork is completed.
• You will be happy to undertake manual handling as part of the role and a strong team player

The role is hard work! It is a physically demanding role with multidrops but there are some great benefits.

Please click on the following link to apply for the role

 Asahi is looking to recruit a Warehouse Operative to help support the warehouse team to ensure we deliver to our customers on time and in full .As a warehouse operative, you will be responsible for ensuring the accurate and timely dispatch of orders to our growing customer base across a range of Warehouse functions. As a member of the warehouse team, you will be working towards the daily deadlines and ensuring they are met to the highest standards.

What You Get?

• Competitive basis salary
• £23,780 + £700 shift allowance per anum
• Mid-shift - 1pm-10pm
• Site-based bonus
• Life Assurance
• Pension
• Product discount
• 25 days holiday
• You get to for a drinks company!

Key Responsibilities:

• Assist with the unloading/loading of supplier's vehicles, ensuring there is supporting paperwork that corresponds to all the items.
• Check the stock coming onto the site in preparation for Put away.
• Stock Putaway, ensuring stock rotation is adhered to at all times.
• Replenishment of stock from stock located with the Racks to the Pick Face.
• Ensure Pallet Cards are kept updated and correctly logged whenever you retrieve or add to the pallet location.
• Accurately pick Haulier, Customer Collections and Same Day orders generated from the sales office onto pallet and mark them clearly to ensure the correct delivery address and paperwork is attached.
• Wrap pallets in a cost-efficient manner ensuring all stock is kept safe for storage or transportation.

• Ensure the warehouse is kept clean and tidy, including:

• Using the bailer to recycle to Plastic and Cardboard;
  
• Ensure Health & Safety procedures are followed.
• Sweeping the warehouse including aisles and within Pick Faces.
• Daily litter pick around the site, completing the daily sign-off sheet.
• Dusting the stock and barriers within the warehouse to help reduce dust.
• Ensure any broken cases are cleaned to remove any traces of glass and then sorted and logged onto the breakages sheet.

 We would love to hear from you if you have:

• Hands-on and proactive with a positive "can-do attitude"
• Self-motivated with a flexible approach to workload
• Disciplined approach to work including the ability to work under pressure
• A keen eye for Health & Safety, reporting all relevant incidents and potential issues that occur.
• Excellent day-to-day time management, both personally and for your daily Warehouse schedule
• Strong administration skills and accuracy of paperwork compliance
• Keen to promote new ways of working and actively support innovation within the Warehouse
• Confidently meets deadlines and seeks to go above and beyond with a positive attitude
• Good level of verbal and written English
• Appreciation for the nature of the work, with heavy lifting and forklift truck, use a key activity of day-to-day work
• Ideally previous Warehouse, Logistics, Supply Chain or Manufacturing experience
• Ideally a forklift licence but we will provide the training if you do not.

 Further Details

• Full-time - 42.5 hours a week:
• Late shift: Mon - Thursday 1pm-10pm - Friday 8am-5pm

Location

• Nectar Imports  - 35 mins from Salisbury, 20 mins from Warminster, 45 mins from Yeovil

To apply click here.

We are looking for a Customer Service Executive to join our team at Nectar. As the Customer Service Executive you will be responsible for answering customer calls in a timely and efficient manner, minimising the number of abandoned calls where possible. Processing orders inline with company procedure.  Delivering excellent customer services to Nectar's internal and external customers at all times.

Key accountabilities
 

The Customer Service Executive is responsible for the following key outputs and accountabilities

Inbound Call Handling

• Answer customer calls in a timely and effective manner, maintaining a polite and professional manner at all times, ensuring a high standard of call handling for both inbound and outbound calls
• Orders are completed to schedule and all orders gathered accurately and on time
• Take ownership of enquiries and effectively handle any customer issues to ensure there is a suitable resolution for the customer, feeding back within the business to the appropriate teams
• Handle all consumer complaints with the aim of enhancing Nectar's reputation by delivering a world class response / solution
• Ensure the positive customer experience is monitored through introduction and customer care calls
• Make customers aware of the online ordering facility as appropriate and advise them on how to set this up

Order Processing

• Process inbound, e-mail, web and staff orders in line with procedures, raising any opportunities for online ordering
• Ensure all special / pre-orders are routed for delivery as soon as they are available in the warehouse
• Process daily stock shortages, deallocating them on orders and ensuring customers are notified prior to expected delivery day

Outbound Call Handling and BDM support

• Effectively set and handle call logs to ensure customers are prompted for processing orders if not already received.
• Strong Sales Support to be executed to the field sales team with regular updates on how accounts are performing and help to support and resolve BDM queries.
• Develop and own the account retention and lost accounts process, ensuring we have early warning of customers intending to leave and taking action to retain. For any lost accounts, ensure we understand the root cause and report to BDMs as appropriate.
• Various system reporting at BDM requests.
• Be a key member of the go-to team for BDM support offering diverse skills to help in situations outside of the normal order taking and take ownership and responsibility when necessary to help BDMs on a daily basis.

Upselling

• Process orders and enquiries effectively, utilising internal systems and offers to assist in upselling and maximising sales within a telephone call
• Offer alternative items where we cannot meet the needs of the customer
• Achieve additional sales with existing customers by selling in new products and categories in conjunction with available offers - targeted with results expected.
• Continually develop product knowledge using the information available on the website, brochures, mailshots and other available sources

Other

• Maintain regular contact with BDMs to ensure the communication of any information gained from customers
• Maintain a clean and tidy work environment for the benefit of you and your colleagues i.e. desk, office and communal areas
• Maintain reception area and ensure all visitors are greeted to Nectar standards

Experience required & key attributes of the successful person

• Experience using a database
• Strong communication skills both internally and externally
• First rate Customer Services skills
• Excellent attention to detail and data entry skills
• Competent use of Microsoft office packages including Outlook, Word and Excel
• GCSE grade 4 or above in English and Maths (or equivalent)
• Level 2 in Customer Services, desirable
• Must have own motorised transport due to rural location
• The ability to problem solve and think outside the box.

We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are! At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs.  We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform. 

Click here to apply now.